Refund policy

Return & Refund Policy

At Jain Acharwala, we take great care to prepare and pack our products so that they reach you fresh and safely.

As our products are food items, we generally do not accept returns or exchanges once the order has been delivered.

Damaged or Leaking Product

If you receive a product that is damaged, broken or leaking during transit, please contact us within 48 hours of delivery.

Please provide:

* Order number
* Clear photos/videos of the package and product
* A brief description of the issue

After verification, we may provide a replacement or refund, as applicable.

Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a suitable resolution, which may include a replacement or refund.

Missing Product

If any product is missing from your order, please notify us within 48 hours of delivery with your order details. We will verify the issue and provide an appropriate resolution.

Refunds

If your refund is approved, the refund will be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.

For prepaid orders cancelled before dispatch, the eligible refund will be initiated to the original payment method.

Non-Returnable Items

Due to hygiene, safety and the perishable/food nature of our products, opened or used food products cannot be returned or exchanged.

Contact Us

For any return or refund-related queries, please contact Jain Acharwala through the contact details available on our website.

Jain Acharwala
Ghar Ka Swad, Har Nivala Khaas